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14 Outsourced Help Desk Questions That Will Make You Feel Brilliant

outsourced-help-deskHaving outsourced help desk support to turn to for all software and resource questions can save a company a lot of time by identifying problems quickly and correcting problems. Answering a wide range of questions daily, help desk support has heard it all. From the technical to weird to absolutely hilarious, you can tell some people rely on their outsourced help desk for much more than software support.

We’ve searched the internet and put together a list of the 15 funniest help desk questions out there for you to enjoy. Take a break and have a laugh with these real outsourced help desk situations!

14 Hilariously Sad Outsourced Help Desk Questions

On pirating software… in a professional setting?

How do I pirate software?

This individual may or may not have been fired, we’re unsure. 

On working under ‘Windows’.

A woman called the Canon help desk with a problem with her printer. The Tech asked her if she was “running     it under Windows.” The woman responded, “No, my desk is next to the door. But that’s a good point. The man sitting in the cubicle next to me is under a window, and his is working fine.”

On “starting” the Internet?

How do I start the Internet?

Hmmm, really? At this point, we are more concerned of the person who hired and gave this individual a computer.

On getting a circle around the ‘A’.

Helpdesk: How may I help you?
Customer: I’m writing my first email.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter ‘a’ in the address, but how do I get the circle around it?

No comment.

On a very difficult task.

Will you show me how to use the mouse?

*Dial tone*

On what must have been an early morning.

Customer: Hi, this is Celine. I can’t get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it’s really stuck.
Helpdesk: That doesn’t sound good; I’ll make a note…
Customer: No … wait a minute… I hadn’t inserted it yet… it’s still on my desk… sorry.

On the wrong key.

Helpdesk: And now hit F8.
Customer: It’s not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing’s happening.

On a clearly busy individual.

Where can I find a video of Elvis Presley online?

On an antivirus we were unaware existed.

Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That’s not an antivirus program.
Customer: Oh, sorry…Internet Explorer.

On a hungry individual.

How do I remove a sesame seed from the keyboard?

On an OS.

Tech Support: “May I ask what operating system you are running today?”
Customer: “A computer.”

On the very first Mac that we must have missed.

Help Desk: “What kind of Mac do you have?”
Customer: In an indignant voice, she replied, “Duh, Intosh.”

On just one window.

Customer: “How much do Windows cost?”
Help Desk: “Windows costs about $100.”
Customer: “Oh, that’s kind of expensive. Can I buy just one window?”

On a very aware employee.

Help Desk: “I need you to right-click on the Open Desktop.”
Customer: “Ok.”
Help Desk: “Did you get a pop-up menu?”
Customer: “No.”
Help Desk: “Ok. Right click again. Do you see a pop-up menu?”
Customer: “No.”
Help Desk: “Ok, sir. Can you tell me what you have done up until this point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
Help Desk: “Ok, did you type ‘click’ with the keyboard?”
Customer: “I have done something dumb, right?”

Do you have some outsourced help desk questions of your own, maybe another about managed antivirus? Learn how IT Managed Services can answer these questions while helping to keep your infastructure safe, up to date, and realiable with remote it management!





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